DELIVERY AND RETURNS
DELIVERY VIA COURIER
To find the delivery costs for an item simply place the item in your basket. Our delivery costs for most items price. Delivery and handling estimate that appear in the basket are calculated with our lowest cost delivery method.
Please note: due to shipping regulations we are not able to ship liquids and aerosols (including cleaners, lubricants, etc.) to anywhere outside mainland United Kingdom. Meaning liquid and aerosols orders for Europe, Northern Ireland or British Islands cannot be accepted.
FREE SHIPPING ON ORDERS OVER £100
Clothing and Accessory orders to UK Mainland addresses over £100 will be sent free of charge.
Please note, V.A.T. is not applied to crash helmets.
DELIVERY TIMES & INDICATORS
If you would like an update on your delivery, please contact firstname.lastname@example.org or contact the sales team on 0141 886 5957.
We aim to deliver UK Mainland orders next working day (Monday - Friday) if we have the item in stock. Availability of the item depends on the size or colour of the product. *Items being delivered within the KA27, KA28, AB31 to AB56, IV1 to IV63, KW0 to KW14, KW15 to KW16, PH15 to PH18, PH19 to PH50, PA20 to PA78, HS1 to HS9, ZE1 to ZE3, FK17 to FK21 postcode areas via DPD are not available for next working day delivery under DPD's Scottish services.
On the rare occasion where we incur severe weather conditions our courier, DPD may not be able to get your parcels to you next day. We do apologise for the inconvenience that this may cause, however, the matter is out of our hands. If you have any queries or issues regarding this, please get in contact with our Sales Team on 0141 886 5957. We thank you for your patience in advance.
PLEASE NOTE: For more information, please see DPD's quick guide to their Scottish Services.
Delivery of orders is by DPD and will require a signature for proof of receipt.
DELIVERY MOTORCYCLES AND SCOOTERS
For the sale of motorcycles and scooters, our sales team will contact you to arrange delivery.
If delivery is the best option for you, we will arrange for one of our team to deliver your new wheels direct to you. Depending on distance there may be an additional delivery charge to cover fuel costs, we will discuss this with you at the time as each order will vary.
COLLECTION IN STORE
You can also choose to collect your item in store. If you choose this option then our sales team will contact you once your order is ready and arrange a suitable appointment time for you to collect.
If your item is taking more than 5 business days please contact our sales team (email@example.com) where we can provide an update.
At AMR MOTORCYLES LTD we want you to be delighted with the products you order on our website and the service you receive from us.
If you do have a problem with your item(s) or find them to be unsuitable, we will do our very best to make it right for you. You can return or request an exchange for your goods to our store, just make sure you have your proof of purchase.
Please contact our sales team on 0141 886 5957 or firstname.lastname@example.org
TERMS & CONDITIONS FOR ONLINE RETURNS
1. Unwanted Items. Unused goods which are either unsuitable or have been purchased from Armmotorcycles.scot.com in error may be returned for an exchange or refund within 90 days of receipt.
Goods must be returned to us in a new, unused and re-saleable condition (including all packaging, tags, manuals and keys). If the goods are not in this condition, we reserve the right to refuse a refund or deduct up to 50% of the purchase price from the refund amount.
Any goods returned and have not been organised by our sales team are done so at your own expense and risk. We would recommend using a recorded delivery service as we will not accept responsibility for goods “lost in transit”.
If a refund is required we will refund you the price of the goods only. We will not refund any delivery charge you may have paid.
PLEASE NOTE: If you decide to return your order to one of our stores, the refund will not be issued by the store but by AMR MOTORCYCLES LTD Online. A refund will be issued when we have received and checked the condition of the goods in question.
If an exchange is required we will send the new item(s) out once we have received the returned item(s). Any difference in price between the new and old product will be paid by you or refunded by us before your new product is dispatched.
The return is free of charge for UK residents only (i.e. excluding Highlands and Islands). For any orders outside of the UK, the return postage is your responsibility.
For your confidence and safety, we will not accept refunds or exchanges for any returning helmet if the item(s) has been worn on a motorcycle or if the visor sticker has been removed.
2. Faulty or Wrongly Supplied Goods. Goods supplied incorrectly or faulty must be notified within 7 days of receipt by phone (0141 886 5957), or by email (email@example.com).
If you need to return the goods and have not organised a free return with our sales team, please use any recorded delivery service. We will not accept any responsibility for goods “lost in transit”.
For heavy, bulky, or large goods we can arrange the collection for you, but please call a member of the sales team to arrange a free return.
Goods can also be returned to AMR MOTORCYCLES LTD with proof of purchase.
3. Warranty Returns. If an item, you have purchased from armmotorcycles.scot.com develops a fault/problem within the warranty period please call 0141 886 5957 or email firstname.lastname@example.org to discuss the best means of rectifying the problem.
If an item has an obvious fault, we will do our best to repair, replace or refund within 7 days of receiving the item.
If the fault is not obvious, we will need to send the item to the supplier or manufacturer for testing. Please note this can sometimes take up to 4 weeks depending on the item and the fault.
If the item is found to be faulty it will be repaired, replaced, or refunded. Please arrange a free return with us online. The return is free of charge for UK residents only.
If the fault is found to be due to misuse, damage sustained after purchase or subject to normal wear and tear, we will contact you to find out whether you would like the item returned or repaired if a repair is possible. In this case, the cost of repair and return postage would be at your expense.
IN-STORE ORDER RETURNS
Items bought in error may be exchanged for goods of the same value or for credit vouchers only if bought back, unused within 14 days with proof of purchase, with the exception of Crash Helmets and Back Protectors, which we cannot accept back once they have left the premises due to safety implications.
Special Order Items and Sale Items may only be exchanged or refunded if they are found to be faulty or defective with the receipt.
Refunds will only be given on faulty or defective goods with proof of purchase.
This does not affect your statutory rights.
We cannot accept returns or exchanges for helmets bought online or in-store.
However, any manufacture issues will be returned to be inspected under warranty to the manufacturer as per the manufacturer warranty.